Customer Information and Privacy Policy
We are committed to protecting your privacy. We are registered with the Data Protection Agency and comply fully with their requirements. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service. The type of information we will collect about you includes: your name, address, phone number, fax number if relevant, email address and credit/debit card details. We will not give or sell your details to any other party for any reason unless you specifically ask us to do so.
The information we hold will be accurate and up to date. You can check the information that we hold about you by telephoning, writing or emailing us. If you find any inaccuracy we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
Big Fish will use only the methods supplied by you for communication with you (e.g. telephone, fax, mail address and/or email address). We will not contact you for any reason other than to process your order accurately or resolve any order related problems or service issues.
A Product Update 'newsletter' facility may be subscribed to via the web site. If you subscribe to this service you may unsubscribe at any time. We will only send the newsletter to you if you have subscribed via the web site and we have confirmed your subscription by a return email.
If you have any questions/comments about privacy, you should email us.
ONLINE SECURITY of Your Personal Information:
We have deliberately chosen a 3D SECURE shopping cart system that keeps your credit/debit card information in a secure environment at all times. When you complete your card details on screen you are entering them directly into storage on a secure server. Your entry of that information is protected by SSL (Secure Sockets Layer) encryption. We then obtain your order information, by accessing the secure server directly. We then delete the order information completely. Your card information never exists outside that secure environment, for example in the form of an email.
If you still have concerns about the security of your card information, use the online ordering process for its convenience, then just select Callback as the order method. You do not need to supply any card details, just your name and a daytime (UK time) phone number, and we will call you for your card details.
The other information you supply, e.g. your name, address, special instructions and the items you have ordered, are emailed to you once, as an order confirmation, from the secure server.
Cookies: Our website uses cookies to keep track of the items in your order, during your current browsing session. A cookie is a very small file that is created by a web-page server when you click on 'Add to Order' or another shopping cart button. The cookie contains information about the product(s) you have selected. It cannot execute code or deliver viruses. The cookie is uniquely yours, the information in it is private and it can only be read by the server that created it. Cookies help you and save you time. Without them, on our web site, you would not be able to order more than one product at a time. If you would like to control which cookies you accept, you can set your browser to accept all cookies or alert you every time a cookie is offered. When using this web site you should accept all cookies from bigfishtackleshop.co.uk, bigfishtacklestore.com or Magento.com (our shopping cart vendor). Doing so will allow the ordering process to work properly for you.
